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B & M Wholesale Inc - Order Policies

 

Place your secure order by using our online shopping cart.  You can also call us at: 336-789-3916. 9am - 5pm to place your order.  Please have the item numbers, colors, shipping information and credit card information ready when ordering.

 

The order process begins with your credit card information and cannot proceed without the credit card information.  Please be sure to order responsibly as we do not accept returns or exchanges.

 

Questions can be emailed to: customerservice@flowertruck.net

 

Note: By placing your order, you agree to all the below order policies...

 

 

$50 minimum dollar order.  Orders submitted through our shopping cart or by phone for less than $50 will not be accepted or processed.

  

Effective January, 2006.  Subject to change without notice.  Sales tax additional for North Carolina residents without a valid resale license.  We are not bound to pricing/quantity errors contained herein and have the right to withdraw any offer or make you aware before your order ships.

 

 

FOB Mount Airy, NC 27030.  UPS is shipper of choice unless order qualifies for motor freight.  We do not ship by USPS.  Orders will normally be processed in 24 to 48 hours.  Delivery is subject to delays due to manufacturing conditions beyond our reasonable control and will not effect contract terms.  It is the buyers responsibility to know the nature of freight costs.  UPS charges are determined in part by the size of the package, not solely by weight.  Therefore, larger items can cost more to ship.  Also, longer distances can cost more to ship than destination closer.  We can charge a small handling fee to offset packaging costs.  We will not refund any portion of the freight charge due to the customer not being in agreement with the shipping charges.

 

 

All damages must be reported to UPS within 7 days from the invoice date, please call: 1-800-PICK-UPS.  Damaged items must be kept in the original packaging.  Damage refunds, once UPS reimburses us, will be applied to open backorders.

 

 

Our order process includes a 3 step process to insure quality and accuracy.  Discrepancies in orders must be reported within 7 days from the date of invoice, otherwise the inquiry will not be processed.

 

 

 

Returned checks are subject to a fee of $30.  You are responsible for any and all legal fees necessary to collect balances.

 

 

Cancellation of orders can be made only upon terms, which will indemnify us against loss.  Cancellation numbers will be given upon approval.  Orders that are cancelled after they have been picked, packed and staged for UPS pickup, will be assessed a 20% restocking charge.  If a shipment is refused, customers will be charged the inbound and outbound freight and a 20% restocking charge.  An order that is cancelled due to a credit card not accepting the charges will be accessed a 20% restocking fee as the order has been picked, packed and will have to be unpacked and restocked.

 

 

Refused shipments will be charged a 20% restocking fee, shipping charges and COD fees if applicable.

 

 

Once an order leaves our warehouse, we do not accept any returns or exchanges.  Unauthorized returns will not be accepted and credits will not be given.  B&M Wholesale, Inc is not responsible in any way for merchandise returned unauthorized.